Live well. We’re here.
Communicate, request maintenance, pay rent, and access everything you need from one place. Real people on the other end. Resources at your fingertips.
Everything our residents actually use.
Pay rent, submit maintenance, schedule pest control, set up utilities, get installment payment options, and more. Designed to make your life easier.
Pay Rent
Secure payment via the AppFolio tenant portal. Schedule recurring or one-time.
Submit Maintenance
Non-emergency requests through the portal. Photos help us solve faster.
Pest Control
Schedule pest control through Pest Share if enrolled in our Resident Benefits Package.
Pay in Installments
Use Flex to split rent into smaller payments that fit your schedule.
Deposit Alternative
New tenants: use Obligo to move in without paying a full security deposit upfront.
Utility Setup
Schedule and set up your electric, water, gas, and internet through Utility Profit.
AC Filter Delivery
Questions about your filter delivery through Second Nature? Contact them directly.
Mold Prevention
Texas-required notice. Daily habits that protect your health and the home.
Four things our residents can count on.
Communication
No more unanswered messages. By text, email or phone, we keep you in the loop.
Real Support
Friendly faces and real voices. We answer the phone and we walk you through it.
Trusted Maintenance
Vetted vendors, clear timelines, real updates. We get you back to normal fast.
24/7 Portal Access
Pay, submit, view and download anytime. Your portal is always open.
Know the right path for your request.
Two clear lanes. Use the right one and we’ll respond faster.
Life, safety, or major property damage
For active residents: the after-hours emergency contact is available through your AppFolio resident portal. Use that contact first when an emergency occurs. Do not wait. After the call, you must still submit a maintenance request through your portal so the issue is documented and dispatched properly.
- Active water leak, flooding, or burst pipe
- Gas smell or carbon monoxide alarm
- No heat in winter or no AC in extreme heat
- Electrical hazard, sparking, or no power to entire unit
- Sewage backup or broken main line
- Inability to secure the property (broken lock, broken window)
Repairs, replacements, everyday issues
Submit through the AppFolio tenant portal. Include photos and a clear description so our team can dispatch the right vendor.
- Appliance not working (dishwasher, oven, washer, etc.)
- Slow drain, dripping faucet, running toilet
- Light fixture out, single outlet not working
- Pest concerns (per lease coverage)
- Door, window, or hardware adjustment
- HVAC filter help or thermostat questions
Leasing with MRE means more than four walls.
Every MRE lease includes a Resident Benefits Package designed to make your home easier to live in and your finances stronger. Real value, automatic access.
- ✓Air filter delivery to your door
- ✓Credit-building rent reporting
- ✓Identity theft protection
- ✓24/7 emergency support for residents, accessible through your AppFolio resident portal
- ✓Online lease document access
- ✓Move-in concierge utility setup
A clean handoff both ways.
Everything you need for moving in and moving out, step by step.
Your timeline from approval to move-in day: deposit and admin fee, lease signing, move-in funds, renters insurance, utilities and keys.
View the move-in guide Moving outMove-Out ChecklistYour notice to vacate, cleaning checklist, key return, move-out inspection and security deposit.
View the move-out checklistWhat makes a great tenant?
Leasing well is a partnership. Great tenants do more than pay on time. They understand the home is now theirs to care for. Here’s what sets the best residents apart.
Read your lease.
The lease isn’t a formality. It’s the agreement that protects both sides. Knowing what you signed prevents misunderstandings and protects your deposit.
Turn the house into a home.
Treat the property like it’s yours. Take pride in the space. Small care daily means a smooth lease term and a strong recommendation when you’re ready for your next chapter.
Submit maintenance requests immediately.
Catch issues early. A small problem reported now is a small repair. A small problem ignored becomes a large repair, and often a tenant responsibility.
Communicate openly.
If something changes, such as your schedule, finances or family, let us know. We work with residents who keep us informed. Surprises make problems harder to solve.
Respect the home and the neighbors.
Quiet enjoyment is a two-way commitment. The way you treat the property and the community reflects on you and shapes your rental history.
Plan ahead for move-out.
Use the move-out checklist. Schedule cleaning early. Provide proper notice. The residents who plan ahead get their full deposit back.
Texas Residential Lease Agreement
A clear lease is the start of a smooth tenancy. Read it carefully, ask questions before signing, and reference it whenever something comes up. The terms protect everyone: you, the property, and the relationship.
Our team walks every applicant through the lease at signing and stays available throughout your term. The official Texas REALTORS® lease overview to the right gives you the foundation.
“The best resident relationships start with a clear understanding of the lease.”
Questions our residents actually ask
Browse by topic. Click any question to see the full answer.